ORDER BEFORE MIDNIGHT EVERY SUNDAY FOR MON/TUES EXPRESS
Shipping Policy
At Biobotanic Abode, we like to keep things stress-free - for you and your plants! Here's everything you need to know about how we handle shipping.
Where We Ship
We currently ship to most parts of Australia. Unfortunately, due to biosecurity laws, we are unable to send live plants to Western Australia (WA), the Northern Territory (NT), and Tasmania. However, non-living items like gifts and decor are exempt from these restrictions and can be shipped Australia-wide.
Order Cut-Off & Dispatch Days
Our weekly order cut-off is Sunday at midnight AEST. Orders placed before this time will be dispatched on Monday or Tuesday of the same week. We don't ship on any other days to ensure your plants arrive in the best possible condition.
Shipping Rates
We offer flat-rate shipping of $18 express via Australia Post, no matter where you are in the country. All orders are shipped using express services to reduce stress on your new plants during their journey.
Tracking Your Order
You'll receive an email with your tracking number as soon as your order ships. For the best tracking experience, we recommend creating an account with the MyPost Australia Post app, which will send you instant updates and notifications about your delivery.
Delivery Details
To ensure a smooth delivery process, we do not ship to P.O. boxes or parcel lockers. Please double-check your shipping details before completing your order, as we can’t take responsibility for orders sent to an incorrect address. If you realise you've made a mistake, email us as soon as possible to update your details.
Combining Orders
Ordered more than once? No worries. Drop us an email, and we’ll combine your orders to save on double postage fees.
Remedies Policy
We want you to be 100% happy with your new plant companions. While we can’t offer traditional returns on live plants, we do have a fair and simple approach to making things right if something goes wrong.
Change of Mind
Plants are a bit like pets - once they’ve joined your family, there’s no turning back! We don’t offer returns or exchanges if you’ve changed your mind after purchasing.
Damaged or Unhappy-Looking Plants
If your plant arrives looking a bit under the weather, don’t stress. Some plants are more dramatic than others! Simply take photos and email us within 24 hours of receiving your order. We’ll assess the situation and decide the best course of action, which could include a refund, replacement, or store credit.
Plant Pests
While we take every precaution to ensure our plants are pest-free, nature can sometimes be unpredictable. If you spot any pests upon arrival, contact us within 24 hours with photos, and we’ll work on a solution with you. As a precaution, we recommend quarantining all new plants for at least two weeks before introducing them to your collection.
Incorrect Orders
If we’ve sent you the wrong plant or product, let us know within 24 hours. We’ll fix the mistake, whether that means sending you the correct item or offering store credit.
Non-Living Items
For non-living items like gifts or decor, we do offer refunds or store credit if they’re faulty or not as described. Please get in touch within 7 days of receiving your order to organise a return.
